Privacy Policy

Personal Data Protection in accordance with the GDPR and LOPDGDD

2.1. Data Controller

The data controller for your personal data is:

Company: DAGU, S.A.
Tax ID: A-19005750
Address: Crta. N-II Km. 50,6, Polígono Industrial Cabanillas del Campo, 19171 Cabanillas del Campo (Guadalajara), Spain
Telephone: +34 612 345 678
Email: info@solucionesparacasa.com
Website: SolucionesparaCasa.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM

2.2. Data We Collect

We collect and process the following categories of personal data when you interact with our website and services:

• Identification data: first and last name, postal address, email address, contact telephone number, national identity card/foreign resident card (DNI/NIE) when legally required.
• Order data: products purchased, purchase history, payment method (without storing full bank details), shipping information.
• Account data: username, encrypted password, preferences, and wish list.
• Technical data: IP address, browser type and version, device information, pages visited, date and time of visits.
• Communication data: content of your correspondence with us via email, telephone, or contact forms.

2.3. Legal basis for processing

We process your personal data based on the following legal grounds of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD):

• Performance of a contract (Art. 6.1.b GDPR): processing necessary to fulfill your order.
• Legal obligation (Art. 6.1.c GDPR): compliance with tax and accounting obligations according to Spanish regulations.
• Legitimate interest (Art. 6.1.f GDPR): fraud prevention, website security, and improvement of our services.
• Consent (Art. 6.1.a GDPR): commercial communications and non-essential cookies, always revocable.

2.4. Purposes of Processing

• To manage and process your orders for household appliances and items.
• To send order confirmations, shipping updates, and invoices.
• To respond to inquiries and provide customer service.
• To manage returns, exchanges, and warranty claims.
• To detect and prevent fraud.
• To improve the website, products, and services through analytics.
• To send marketing communications (only with your explicit consent).

2.5. Communication of Data to Third Parties

Your data may be communicated to the following third parties, solely for the purposes described above:

• Shipping companies: SEUR, Correos Express, GLS, DHL, and similar companies, for the delivery of your orders.
• Payment gateways: Redsys, Stripe, or other PCI DSS certified platforms to securely process card payments.
• Web hosting providers: infrastructure located in the European Economic Area (EEA).
• Tax Authorities: when legally required.
• Official Technical Service: when necessary to manage warranties or provide technical assistance for household appliances.

DAGU, S.A. does not sell, rent, or transfer your personal data to third parties for commercial purposes.

2.6. International Transfers

Your data is stored and processed within the European Economic Area (EEA). Should a transfer outside the EEA be necessary, appropriate safeguards will apply (Standard Contractual Clauses or adequacy decisions of the European Commission).

2.7. Retention Period

• Order and transaction data: 5 years from the date of purchase (Spanish tax obligation).
• Account data: while the account is active, plus 1 year after its closure.
• Marketing consent: until you withdraw your consent.
• Technical/analytics data: maximum 26 months.
• Warranty documentation: for the entire statutory warranty period (3 years) plus an additional 1 year.

2.8. Data Subject Rights

As a data subject, you have the following rights recognized by the GDPR:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure (“right to be forgotten”): Request the deletion of your data.
• Restriction of processing: Restrict how we process your data.
• Data portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest or direct marketing.
• Withdrawal of consent: At any time, without retroactive effect.

To exercise these rights, please send an email to info@solucionesparacasa.com with the subject line “Data Protection,” attaching a copy of your ID card/residence permit. We will respond within a maximum of 30 days.

Supervisory Authority: If you believe your rights have not been adequately respected, you can file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es or at C/ Jorge Juan, 6, 28001 Madrid.

2.9. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, PCI DSS compliant payment processing, access controls, and regular security reviews.

2.10. Changes to this Policy

We may update this privacy policy periodically. The most recent version will always be available on the website. Substantial changes will be communicated via email or a prominent notice on the website.

Last updated: January 1, 2026