Contacts

We’re here to help — Spanish-speaking support

How to contact us

Company: DAGU, S.A.

Tax ID: A-19005750
Address: Crta. N-II Km. 50,6, Polígono Industrial Cabanillas del Campo, 19171 Cabanillas del Campo (Guadalajara), Spain
Phone: +34 612 345 678
Email: info@solucionesparacasa.com
Website: SolucionesparaCasa.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM

Customer Service

Our customer service team responds within 24-48 business hours. For urgent inquiries, the fastest way is to call +34 612 345 678.

Types of inquiries
Product information: technical specifications, comparisons, recommendations.
Order status: tracking, modifications, address changes. Returns and Exchanges: We handle returns within 30 days. Standard returns cost €4.95; large appliances cost €14.95.
Warranty and Technical Service: We handle warranty claims and manage them with the Official Technical Service.
Billing: Request an invoice and update your tax information.
Collaborations: We offer consultations for businesses, B2B projects, and comprehensive renovations.
Frequently Asked Questions

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can also check its status in the “My Orders” section of your account.

What is your return policy?
We offer returns within 30 calendar days from receiving the order. The product must be complete, not misused, and include its accessories. The standard return fee is €4.95 per order; for large appliances or bulky products, the collection fee is €14.95. Refunds are issued to the original payment method within a maximum of 14 calendar days after receipt and inspection. See the Returns and Warranty page for complete details.

Do you offer appliance selection advice?

Yes. Our team will help you choose the right product based on your needs, energy efficiency, and budget. Contact us by phone or email at info@solucionesparacasa.com.

Do you ship to all of Spain?
We ship to mainland Spain and the Balearic Islands. Please check delivery areas, delivery times, and rates on the Shipping and Payment page.

Do the appliances have a warranty?

Yes. All new products have a 3-year legal warranty in accordance with Royal Decree-Law 7/2021, in addition to the manufacturer’s commercial warranty where applicable.

Do you offer installation and removal of the old appliance?

Yes. For large appliances, we offer optional basic installation and removal of the old appliance with certified WEEE recycling. Please check the current rate when placing your order.

Business Hours

Monday to Friday, 9:00 AM to 6:00 PM

Outside of business hours, you can email us, and we will respond the next business day.